Welcome to the ReadBetween support page. We are committed to helping you communicate better and with confidence. If you encounter any issues or have questions, we're here to help!
The fastest way to reach out for bug reports, subscription issues, or general inquiries:
How do I cancel my subscription? To cancel your subscription or free trial:
I was charged but didn't receive Pro access. Sometimes App Store receipts take a moment to sync. Open the app, go to the Paywall screen, and tap the "Restore Purchases" button at the bottom. This will securely refresh your status.
Are my messages private? Absolutely. ReadBetween is privacy-first by design. We do not store your chat screenshots or text data on our servers. Processing happens on the fly, and we highly recommend cropping out names, phone numbers, or any sensitive identifiers before uploading screenshots.
How do I request a refund? All payments and refunds are processed securely by Apple. We as developers do not have the ability to process refunds directly. You can request a refund by visiting reportaproblem.apple.com and logging in with your Apple ID.